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Terms & Conditions

The Terms & Conditions of Refiner Realty are comprised of the following:

What’s covered in our Terms & Conditions

We know it’s tempting to skip our Terms & Conditions, but it’s important to establish what you can expect from us as you use JointheRefiner.com (hereinafter "Refiner" or "Site" or "we' or "us" "or "our") website and services. More specifically, for using our website and how we protect your privacy, please refer to our Terms of Service and Privacy Policy. 
 

Refiner Realty, LLC
Refiner is a real estate brokerage for real estate agents organized under the laws of the State of Tennessee, USA, and operating under the laws of the USA:


206 Commerce Street

Old Hickory, TN 37138

USA

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Our Complete Terms & Conditions

Our terms and agreements, which govern the relationship between us, are made accessible here on our website. In summary, by using our website and registering for our services, you are granting your consent to all of our Terms & Conditions, effectively binding yourself to them as though you had signed a physical contract. If you do not agree with any part of our Terms & Conditions, please do not use or register on our website. If you are confused to what something means, rather than use or register on our websites, please reach out to us at info@refinerrealty.com for any inquiries or clarifications, as modifications to our Terms & Coditions must be formally agreed upon in writing by both parties. By proceeding without such an agreement, you accept full responsibility and liability for compliance with all our terms.

Terms of Service

Effective Date: July 9, 2026

These Terms of Service ("Terms") govern your access to and use of our Site. Throughout these Terms, Refiner Realty, LLC will be referred to as "Refiner," "we," "our," or "us." By accessing, browsing, or submitting an application or inquiry through this Site, you agree to be bound by these Terms. If you do not agree, please do not use this Site.

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1. Eligibility

By using this Site, you represent and warrant that you are at least 18 years of age and possess the legal authority to agree to these Terms.

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2. No Offer of Employment or Affiliation

The content on this Site, including descriptions of commission splits, brokerage tools, training programs, and potential career paths, is provided for informational purposes only.

  • Submitting an application, resume, or contact form does not create an employment contract, independent contractor agreement, or any form of professional affiliation between you and Refiner.

  • An official affiliation with Refiner is only established upon the mutual execution of a formal, written Independent Contractor Agreement (ICA), and the successful transfer of your real estate license under Tennessee state regulations.

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3. Accuracy of Information You Provide

You agree that all information you submit through the Site—including your name, contact details, employment history, and real estate license status—is true, accurate, and complete. Submitting false, misleading, or fraudulent information may result in the immediate rejection of your application or termination of any subsequent relationship with Refiner.

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4. Intellectual Property Rights

All content on this Site—including text, graphics, logos, images, video clips, and software—is the property of Refiner or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view and download material from this Site solely for your personal, non-commercial use in exploring career opportunities with us.

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5. Prohibited Uses

You agree not to use the Site to:

  • Violate any local, state, national, or international law or regulation.

  • Transmit any virus, malware, or malicious code designed to disrupt or damage the Site's functionality.

  • Use automated systems, "robots," "spiders," or "scrapers" to harvest data, text, or applicant information from the Site.

  • Impersonate any person or entity, or falsely state your affiliation with any real estate board, association, or third-party brokerage.

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6. Disclaimer of Warranties

This Site and its contents are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Refiner does not guarantee that the Site will be uninterrupted, error-free, or completely secure, or that any specific job or independent contractor position advertised on the Site will remain available.

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7. Limitation of Liability

To the fullest extent permitted by law, Refiner, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, this Site or the submission of your recruiting information.

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8. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR DISPUTES.

  • Informal Negotiation First: Before initiating any formal legal proceeding, you and Refiner agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or your recruiting submission (a "Dispute") informally. You agree to send a written notice of your Dispute, including a description of the issue and your requested relief, to our contact address provided below. We will attempt to resolve the matter with you via email or phone within thirty (30) days of receiving your notice.

  • Binding Arbitration: If the Dispute cannot be resolved informally within thirty (30) days, you and Refiner agree that the Dispute shall be settled exclusively through binding, individual arbitration, rather than in a court of law. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in Davidson County, Tennessee, USA, unless you and we mutually agree on a different location or a virtual/telephonic hearing. The arbitrator's decision will be final and binding.

  • Class Action and Jury Trial Waiver: YOU AND WE AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED INDIVIDUALLY AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. This means you may only bring claims against us in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Furthermore, you and Refiner waive any constitutional or statutory right to a trial by jury.

  • Exceptions to Arbitration: Notwithstanding the agreement to arbitrate, either party may bring an individual action in a small claims court (provided the claim qualifies) or seek injunctive or other equitable relief in a court of competent jurisdiction to stop the unauthorized use of the Site or the infringement of intellectual property rights.

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9. Governing Law

These Terms and any dispute arising out of your use of the Site shall be governed by and construed in accordance with the laws of the State of Tennessee, USA, and operating under the laws of the USA, without regard to its conflict of law principles.

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10. Changes to These Terms

Refiner reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

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11. Contact Information

If you have any questions about these Terms, please contact us at:

Refiner Realty, LLC

206 Commerce Street

Old Hickory, TN 37138 USA

info@refinerrealty.com

(615)487-0300

Privacy Policy

Effective Date: July 9, 2026

At Refiner, we respect your privacy and are committed to protecting the personal information you share with us through the Site. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you apply for a position or express interest in joining our brokerage as a real estate agent or become an agent of Refiner Realty.

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1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you. This includes:

  • Contact Information: Your name, email address, phone number, and physical mailing address.

  • Professional & Career Data: Your real estate license number, current or past brokerage affiliations, years of experience, production volume (if submitted), resume, cover letter, and employment history.

  • Technical Data: IP address, browser type, operating system, and usage data collected automatically via cookies when you navigate our Site.

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2. How We Use Your Information

We use the information we collect for business purposes as follows:

  • Account Notifications. We use SMS to send account updates and notification alerts to prospective real estate agents who submit an application, register for an event, and/or contact us via our contact form. All messages are strictly operational and transactional based on the user's explicit opt-in when registering to our website.

    • Sample Message: "Refiner Realty Alert: Your interview has been confirmed for [Date] at [Time]. If you need to reschedule, please contact Refiner Realty at (615) 487-0300 or at info@refinerrealty.com. This message is from a real person, but still please reply STOP to opt-out." 

  • Evaluate your qualifications and suitability for joining our brokerage.

  • Contact you regarding your inquiry, schedule interviews, or send career-related updates.

  • Verify your real estate license status with state regulatory boards.

  • Contact you with brokerage updates, events, and important news in real estate.

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3. How We Share Your Information

We do not sell, rent, or lease your personal recruitment data to third parties. We may share your data only in the following limited circumstances:

  • Internal Review: With our managing brokers, leadership team, and internal recruiters involved in the hiring process.

  • Service Providers: With trusted vendors who assist us in operating our website or processing applications (e.g., applicant tracking systems, CRM platforms), provided they agree to keep this information confidential.

  • Legal Compliance: If required by law, subpoena, or regulatory authorities to comply with legal obligations.

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4. Text Messaging (SMS) Consent & Opt-Out

If you provide your phone number and opt-in to receive text messages from us:

  • We will use SMS strictly to coordinate interviews and share onboarding updates.

  • No Mobile Information Sharing: Mobile numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

  • You can reply STOP at any time to opt-out of future text messages.

  • Messaging frequency may vary.

  • Message and data rates may apply.

  • To opt out at any time, text STOP.

  • For assistance, text HELP or visit our website at https://www.jointherefiner.com.

  • Read our Privacy Policy and Terms of Service

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5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

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6. Your Rights and Choices

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections, or ask that we delete your application data from our files. To exercise these rights, please contact us using the information below.

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7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top will indicate when it was last revised.

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8. Contact

​If you have any questions, complaints, or claims with respect to the Services, you may contact us using the information below:

Address: 206 Commerce St, Old Hickory, TN 37138, USA

Phone: +1(615) 487-0300

Email: info@refinerrealty.com

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